Return/Refund Policy.

At Ollieverse, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy to ensure your shopping experience is hassle-free.

1. Eligibility for Returns:

  • To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it.

  • Items must be returned within 30 days of the purchase date.

  • Certain items such as underwear, swimwear, and customized products may not be eligible for return due to hygiene or customization reasons. Please check the product description for specific return eligibility information.

2. Initiation of Return:

  • To initiate a return, please contact our customer service team at creator@intotheollieverse.com with your order number and reason for return.

  • Once your return request is approved, we will provide you with instructions on how to return the item(s) to us.

3. Return Shipping:

  • You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Process:

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.

  • If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and reflected in your account.

5. Exchanges:

  • If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will work with you to resolve the issue promptly.

7. Contact Us:

  • If you have any questions or concerns about our return/refund policy, please contact our customer service team at creator@intotheollieverse.com.

By making a purchase from Ollieverse, you agree to abide by this return/refund policy. This policy is subject to change without notice. Please check our website for the most up-to-date information.

This return/refund policy was last updated on May 6th, 2024.